Frequently Asked Questions

Answers to Your Questions

Find helpful information about Victory Laboratory & Ultrasound Services, our diagnostic services, medical examinations, screening programmes, appointments, payments and digital patient services.

LAB

Laboratory

Laboratory diagnostic and pathology services.

US

Ultrasound

Ultrasound and radiology-related diagnostic services.

ME

Medical Examination

Professional medical examination services.

MS

Screening & Outreach

Medical screening programmes and community outreaches.

General Information

General Questions

Basic information about our services and how to access them.

What is Victory Laboratory & Ultrasound Services?

Victory Laboratory & Ultrasound Services is a diagnostic and healthcare service provider located in Nkawkaw in the Eastern Region of Ghana. We provide laboratory, ultrasound, medical examination, medical screening and outreach services.

Where is Victory Laboratory & Ultrasound Services located?

We are located at Nkawkaw, near the Salvation Army Church, Accra Town, Nkawkaw, Eastern Region, Ghana. Our postal address is P. O. Box 87, Nkawkaw.

Do I need an appointment before visiting?

Some services can be accessed by visiting our facility directly, while appointments can also be made online for services where scheduling is required. We recommend using the online appointment service when you want to plan your visit in advance.

Can I make an appointment online?

Yes. Our online appointment service allows patients to submit appointment requests conveniently before visiting the facility.

Can I access my medical and diagnostic records online?

Patients who have access to the Patient Portal can use it to view their available patient records and test results online.

How do I obtain my Patient Portal login details?

Patient Portal login details can be obtained from the Administration of Victory Laboratory & Ultrasound Services. Patients should keep their login information confidential and should not share it with other persons.

Laboratory Services

Laboratory & Pathology

Frequently asked questions about laboratory investigations, samples and results.

What laboratory services are available?

Our laboratory services include a range of diagnostic investigations such as full blood count, blood group testing, G6PD testing, kidney and liver function tests, lipid profile, heart markers, thyroid tests, typhoid testing, glycated haemoglobin, hepatitis B and C testing, tumour markers and urine examination, among other laboratory investigations.

Do I need to fast before a laboratory test?

Preparation requirements depend on the particular test being performed. Patients should follow any instructions provided by the laboratory or healthcare professional before undergoing a test.

How will I receive my laboratory results?

Laboratory results may be provided through the appropriate patient service channels. Where available, patients with Patient Portal access can view their test results securely through the portal.

Can I view my laboratory results through the Patient Portal?

Yes. Available laboratory test results can be accessed through the Patient Portal using the patient's assigned login credentials.

Ultrasound Services

Ultrasound & Radiology

Information about our ultrasound examinations and diagnostic imaging services.

What ultrasound services are available?

Our ultrasound services include gynaecological, obstetrics, pelvic, abdominal, transabdominopelvic, urological, breast, musculoskeletal, transvaginal, transrectal and thyroid ultrasound examinations.

Do I need an appointment for an ultrasound?

Patients can use our online appointment service to request an appointment for an ultrasound examination. Appointment requirements may depend on the type of examination.

Do all ultrasound examinations require preparation?

Preparation varies according to the type of ultrasound examination. Patients should follow the specific instructions provided when their examination is scheduled.

Can I access my ultrasound report through the Patient Portal?

Where the report has been made available through the Patient Portal, patients can securely access their available records and diagnostic results using their assigned login details.

Medical Examination

Medical Examination Services

Questions about our medical examination services.

What is a medical examination?

A medical examination involves an assessment of an individual's general health and may include relevant clinical evaluation and diagnostic investigations depending on the purpose of the examination.

Who can request a medical examination?

Medical examinations may be requested for different personal, occupational, institutional or other legitimate healthcare purposes, depending on the requirements of the individual or organization.

Can laboratory tests or ultrasound be included in a medical examination?

Where clinically appropriate or required, laboratory investigations and ultrasound examinations may form part of a broader medical assessment.

Screening & Outreaches

Medical Screening & Outreaches

Information about medical screening programmes and outreach activities.

What is medical screening?

Medical screening involves carrying out selected health assessments or diagnostic tests to help identify health conditions or risk factors that may require further attention.

Does Victory Laboratory & Ultrasound Services conduct medical outreaches?

Yes. Medical screening and outreach activities form part of our services and may be organized to bring selected healthcare and diagnostic services closer to communities, groups and organizations.

Can organizations request a medical screening outreach?

Organizations and groups interested in medical screening or outreach services may contact Victory Laboratory & Ultrasound Services to discuss their requirements and arrangements.

Online Payment

Secure Online Payments

Convenient payment options for selected services.

Can I make payments online?

Yes. Victory Laboratory & Ultrasound Services provides an online payment option through Paystack for applicable services and transactions.

Is online payment secure?

Online payments are processed through Paystack's payment platform. Patients should always ensure that they complete payments through the official payment process provided by Victory Laboratory & Ultrasound Services.

What should I do after making an online payment?

Patients should retain their payment confirmation or transaction reference for their records. Where necessary, the confirmation may be used when communicating with Administration about the transaction.

Digital Patient Services

Appointments & Patient Portal

Access selected services conveniently through our digital platform.

What can I do through the online appointment service?

The online appointment service allows patients to submit appointment requests conveniently before visiting Victory Laboratory & Ultrasound Services. The specific service and appointment details should be provided when submitting the request.

What is the Patient Portal?

The Patient Portal is a secure digital service that allows authorized patients to access available patient records and diagnostic test results online.

What information can I see in the Patient Portal?

Depending on the records made available to the patient, the Patient Portal can be used to view patient records and test results associated with the patient's account.

Can another person use my Patient Portal account?

Patient Portal login credentials are intended for the authorized patient. Patients should keep their login details confidential and should not share their credentials with unauthorized persons.

I have forgotten my Patient Portal login details. What should I do?

Please contact the Administration of Victory Laboratory & Ultrasound Services for assistance with obtaining or resolving your Patient Portal login details.

Important Information

Diagnostic tests and medical examinations should be interpreted by appropriately qualified healthcare professionals. The information provided on this website is intended to help patients understand our services and should not be considered a substitute for professional medical advice, diagnosis or treatment.

Healthcare Made More Convenient

From laboratory and ultrasound services to medical examinations, screening programmes, online appointments, secure payments and Patient Portal access, Victory Laboratory & Ultrasound Services continues to provide convenient and accessible healthcare support.